Maylie Hgz
map-marker Manchester, England

Payment

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No answer cant contact from uk via phone. No help at all no response from chat online. No email response either. Payment issues cant be resolved. No way of getting hold of anyone.
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User's recommendation: Don’t use in uk

1 comment
Guest

Add me to the negative reviews!!! I received a gift subscription to MasterClass, used just a few times and found it wasn't worth my time.

However, I never renewed the subscription ($191.93). I noticed the renewal I=on my credit card statement which came more than 30 days after the renewal.

I was unable to cancel the renewal and was not able to receive a refund. A total rip off site!!!!!!!!!!

Yolanda S Ccn

Complaint

Glass broke on lid,and was in food when I served food to guess,and the chewed it swallowed and had to run to restroom to try and spit it out. Needless to say her togue has glass in it she doesnt have health insurance do Im having to pay out of pocket for her to go to emergency room, Im trying to communicate with someone from company about this issue at this this and having a hard time doing so. My number is 713/823-****.
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Loss:
$2500

Preferred solution: Refund and reimbursement.

User's recommendation: Nonei do not recommend this product to anyone

George B Ghd

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Verified Reviewer

Can’t cancel

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MasterClass - Can’t cancel
Ive tried to cancel through app wont let me. Tried to cancel on line throws me to app. Tried to send email get rejected
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Cons:
  • Scam on cancellation

Preferred solution: No charge after free trial. Can’t cancel free trial

User's recommendation: Scam

Jonathan D Ifm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Cannot cancel

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MasterClass - Cannot cancel
I tried to cancel two months before my subscription ended - they charged me anyway and basically told me to go away and that I was not going to get my money back. Be careful with these people, they only value one thing, your money.
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Loss:
$120
Pros:
  • Some videos are somewhat informative
Cons:
  • Most videos seem to offer items you can get for free elsewhere

Preferred solution: Full refund

User's recommendation: Beware of masterclass

Anonymous
map-marker Birmingham, England

Faulty goods

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No contact/ response. Do not buy from this company. Says to write 100 symbols but there is nothing positive I can say
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Peggy H Tsk

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Verified Reviewer

Payment system not working

Payment system not working - Tejects 2 different VISA Debit Cards - Tried ~ 10 Times Yesterday & Today Cant sign up for 40% off that ends today
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Preferred solution: Price reduction

Anonymous
map-marker Denver, Colorado

Billed for your service which I did not authorize!

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Thank you for crediting me back my money. Lady was very courteous. Still do not being billed without permission or being informed
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Shanty Rmw
map-marker Houston, Texas

Tech help

My 1 (85*) ***-**** recipient cannot get past the renewal subscription to watch her years gift. I am on her iPhone setting her up but cannot watch media. I need to have renewal subscription page gone. This was a gift I gave her for this year only.
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Anonymous
map-marker Kampala, Kampala District

Numerous Attempts made to cancel membership with little success

I have been trying to cancel my membership but you have made it very difficult. I have communicated that I did not want to renew my membership but a number of attempts have been made to use my card for payment. Please deactivate my account.
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Brena Uix
map-marker New York, New York

Cancel acct

Please cancel acct affiliated with this email address. I tried to go through website to cancel because app forced me there. When i tried this it forced me to app again. Do not want to start paying on January 14. Pardon cryptic message Gbrownjr61@***.com George Brown 917.208.7095 M
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User's recommendation: Pissed consumer helped. Immediate response

Lisa S Adf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Be careful before you sign up for MasterClass

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Be careful before you sign up for MasterClass

I am a lifelong learner who holds 4 academic degrees. Ive been intrigued by a few ads for MasterClass and the free trial made me sign up.

What I thought I would get was a class or a lengthy lecture from these well-known experts in their fields. Instead I got what were more like a few sound bites or clips from a class or lecture. More info for free on YouTube, through doing good research, or even through Chat GPT (well sometimes). The worst thing is that I canceled the same day but was charged the entire fee days later.

Upon researching, I see that this has been a common issue and complaint - people not only being charged when they cancel during the free trial period but also being automatically billed for the next year and so on. Not sure yet what will happen, but be wary!

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Loss:
$180
Pros:
  • Short talks by some popular figures
Cons:
  • Hard to cancel and get refund during free trial
  • Classes unbelievably basic- better info on youtube

Preferred solution: Full refund

User's recommendation: Don’t bother with MasterClass

Robin I Eqj

Warranty issue

I need to talk to someone now about just paying for something I dont know how to give to me friend as gift.
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Loss:
$120

Preferred solution: Full refund

User's recommendation: Help

Beth L Hbe

Unable to cancel gifted subscription.

No answer to phone. App not working for cancellation. No response from customer service. Have spent 2 hours a nd still unsuccessful.
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Pros:
  • Choices
Cons:
  • Cancellation

Preferred solution: Cancellation of subsciption.

User's recommendation: Don’t get involved in Master Class.

Bridgid Gvn
map-marker Detroit, Michigan

Sign in

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Mix up with email vs user name. Cannot buy the courses because of this. Phone call was simply disconnected.
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Anonymous
map-marker Memphis, Tennessee

Cancellation

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Could cancel from the app. They charged me for the next year. You guys provided the number. I called, they refunded my money. Great customer service.
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David F Sxx

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Verified Reviewer
| map-marker Samara, Volga Federal District

Poor serviceo

I tried to cancel within the period where i could get a refund. Instead, I was promised an email telling me it was almost over. I realize, after double-checking, i never received it. Problem #1 Problem #2 Your system says I successfully changed my Password. Then it refuses it. I tried talking with someone. While pleasant didnt seem to understand what I said. Im disgusted. now I'm quite unhappy. Please advise ASAP
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Pros:
  • Alot of classes
Cons:
  • Customer service questionable

Preferred solution: Full refund

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